Care Wings is registered with the Information Commissioner Office. We are committed to protecting and safeguarding your data and upholding your rights under the Data Protection Act 2018. The policy defines how we collect, store, and use your data and your rights. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your information are:
- (a) Your consent (You can remove your consent at any time).
- (b) We have a contractual obligation.
- (c) We have a legal obligation.
- (d) We have a vital interest.
- (e) We need it to perform a public task.
- (f) We have a legitimate interest.
Collection and use of your data
We require you to provide information such as your name, address, date of birth, contact information, medical and social needs, and any other key demographics as part of using our services. This information is used to support you effectively.
We also collect information from you, which is used to assess your needs and support you. We also collect information about our staff, such as personal information, qualifications, and right to work as part of meeting regulatory conditions. This information is used strictly for the purpose it was collected and is not shared with any other third parties. We also collect information regarding the use of our services, such as access to our website for training and quality assurance purposes.
Storage on information
All electronic information is stored securely on our computer systems, where we use secure certificates and industry protections. A username and password are needed to access this information. Paper-based information is also stored securely in locked rooms. We will dispose of all your information upon your request.
Your rights and access
Under data protection law, you have rights including:
- (a) Your right of access – You have the right to ask us for copies of your personal information.
- (b) Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- (c) Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- (d) Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- (e) Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- (f) Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- (g) You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
- (h) You can ask to access the information we have collected by sending an email to our data protection officer ( dpo@carewings.co.uk). We aim to acknowledge your request within 48 working hours. Your data will be processed within 28 days.
How to complain?
If you have any concerns about our use of your personal information, you can make a complaint to us by calling 0800 612 8825 or email (dpo@carewings.co.uk). You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk