Thank you for considering using Care Wings. You can self-refer to use our services. You can also refer someone with their consent. You can call us on 0800 612 8825 for an initial consultation. We, however, recommend you complete our online referral form< located below. This form will ask basic questions about the individual requiring support and highlight the areas they need help with.

Assessment and Care Planning
We will then arrange to meet you to discuss your needs and expectations. We will assess your needs and work in partnership to agree on how we can meet those needs.

A person-centred support plan is then written up, showing the required interventions to meet your needs. A care plan is a detailed account of duties the support worker must perform when visiting you. We will then allocate a regular worker or a set of workers depending on your needs. We will introduce you to other workers in case your regular worker or workers are unavailable for reasons such as annual leave and sickness.

Care Wings aims to provide support as agreed in your care plan, enabling you to feel confident, supported, reassured, and satisfied. We aim to involve you and your family (with consent) in any aspect of your care.

Care Wings promises to always listen to you, be open and honest with you and work towards continually improving our services. We aim to be sensitive to the potential loss of dignity and privacy associated with having people visiting your home. Care Wings aims to ensure that every person being cared for is given respect as a unique individual, regardless of status, gender, religion, age, race, culture, language and ability to contribute to the community.

Review
Care Wings aims to provide exceptional service with high continuity and commitment. We are committed to always providing highly trained and experienced staff. Your service will be reviewed periodically to ensure we meet your needs. However, Care Workers will monitor your care plan, and if your needs have changed at any time, a review will be held. You can also ask for your care plan to be reviewed anytime.